1. Introduction
At CalendarMate AI, we strive to provide high-quality educational services. This Return and Refund Policy outlines the conditions under which refunds may be granted. We are committed to fair and transparent refund practices to ensure customer satisfaction.
2. Subscription & Digital Services
As CalendarMate AI provides digital services, refunds are generally not offered unless required by UK Consumer Rights Act 2015. If you have not accessed the service, you may request a refund within 14 days of purchase.
Refunds may also be considered under the following circumstances:
✔ If you were charged incorrectly.
✔ If you experienced technical issues that prevented access to the service and our support team was unable to resolve them.
✔ If a duplicate payment was made due to a system error.
✔ If you accidentally subscribed to the wrong plan and notify us within 48 hours.
3. Requesting a Refund
To request a refund, please contact our support team at info@studymateai.com within 14 days of the transaction. Your request should include:
Your name and registered email address.
The reason for the refund request.
Proof of payment (if applicable).
4. Refund Processing
If your refund request is approved:
✔ Refunds will be processed within 5-10 business days.
✔ Refunds will be issued via the original payment method and in the original currency.
✔ Processing times may vary depending on your bank, and transaction fees may apply.
5. Non-Refundable Situations
Refunds will not be issued for:
Change of mind after purchase.
Partial usage of a subscription period.
Failure to request a refund within 14 days of purchase.
Cases where the service has been used extensively before the refund request.
However, if the service has not been accessed, you may request a refund within the first 14 days.
6. Policy Changes
We may update this policy at any time. Any modifications will be posted on this page with a revised effective date. We encourage users to review this policy periodically to stay informed about any updates.
7. Contact Information
For any questions regarding this Return and Refund Policy, please contact us:
Address: 16 Manor Park Parade, London SE13 5PB, United Kingdom
Phone: +44 208 318 7288
Email: info@studymateai.com